Frequently Asked Questions
Find answers to the most common questions about our service.
Relocify is a rental search service for internationals moving to the Netherlands, run by Esflow Technologies B.V. in Amsterdam since 2021. More than 2,000 expats have rented through it. The team, the story and the key facts are at https://www.relocify.nl/about
Yes. The Relocify app is free on iPhone and Android and also runs in any browser, with the same account, feed, viewings and agent chat everywhere. Download links and the web login are at https://www.relocify.nl/app
Yes! You can view properties virtually and sign contracts online. The whole process can be done via our app and from your home country so you can save thousands on temporary accommodation.
It depends on your salary, profile, and the city you're looking in. Without pets and with a salary 3x the rent, it should take around a month. But also depends on the price range of rentals you’re looking for.
With pets (especially more than one, or big breeds of dogs) or a lower salary, the process can take up to 2 months. It’s best to begin the search as early as possible, not last minute.You can view 2 recently recorded example videos here:
https://www.youtube.com/watch?v=r88Aglgv18U
https://www.youtube.com/watch?v=r88Aglgv18UNo, there are properties that fall under regulated market and are owned by housing corporations. They require at least 3 months of payslips from a Dutch employer and local registration. Applicants usually need to live in the Netherlands for at least 4 months to be eligible. Additional documents are required, and it can take 4-5 months before moving in. If you’re moving as an expat, you probably won’t be eligible for those apartments
Unfortunately our bot cannot automatically filter all properties from them out, so we usually manually check if the property is available for expats to apply.
Some obvious indicators:
- rent price is surprisingly low in proportion to the size
- photos only show the building, not the interior of the apartment
- apartment has no floorsThat’s not a problem. Although our bot can filter out apartment very accurately, sometimes due to filters some are missed. If you find a listing you’re interested in, you can simply send it to your account manager/live chat and we will check if it’s a match and arrange a viewing if so.
No, you don’t always need to overbid to be selected for a property. Sometimes the rent price is fixed and no overbidding is needed. But in areas with the highest demand and competition overbid can increase your chances. Also if you have pets, this can help to stand out. We would look at it case by case.
After your offer is accepted by the landlord and we receive an email confirmation of that- it is then a legally binding agreement and you have to proceed to rent the apartment. Some exceptions can apply, but it is difficult to cancel out the offer which has been accepted.
Before you send an offer, at a bare minimum you'll need to provide a copy of your employment contract , a scanned copy of your passport and a recent photo of you. You can find a list of required documents in our application after singing up.
In order to stay focused and not get distracted by too many options. This way you can prioritise the apartments you’re truly interested in.
Depending on the plan you choose, the payment terms will be different. You can often choose how you prefer to pay- upfront, in the end or in parts.
Yes, if we find an apartment after 1-3 viewings the price of the total plan doesn't change. It means we had done our job extremely well and managed to get you a place in such a brief amount of time 🙂
It happens in less than 5% of cases when a set number of viewings are not enough to find a place. Usually, the reasons are either sending an offer too late or not sending enough offers. In this case, every extra virtual viewing would have an extra cost.
Alternatively, you can upgrade to a Premium plan, which has an unlimited number of viewings. We recommend checking information about the property such as location, number of bedrooms and etc before requesting the viewing so no time is wasted on properties which are fundamentally not a fit.It depends on the plan you choose. For eg. if you made a down-payment and you cancel afterwards, there are no additional charges. If you used more viewings than allowed with your plan- they would have an additional cost.
Yes! If you choose to use our service again to find a new apartment, we'll offer you a 10% discount on our packages for your next relocation. This applies to customers who have already worked with us in the past.