F.A.Q.
Frequently asked questions about the Relocify rental process, plans, and pricing.
Written by Giorgi ChumburidzeUpdated 1 month ago4 min readProcess
Can I rent without travelling to NL?
Yes! You can view properties virtually and sign contracts online. The whole process can be done via our app and from your home country so you can save thousands on temporary accommodation.
How long does it take to find an apartment?
It depends on your salary, profile, and the city you're looking in. Without pets and with a salary 3x the rent, it should take around a month. But also depends on the price range of rentals you're looking for.
With pets (especially more than one, or big breeds of dogs) or a lower salary, the process can take up to 2 months. It's best to begin the search as early as possible, not last minute.
What kind of videos do you take during presentations?
You can view 2 recently recorded example videos here:
Can I apply to all properties I receive in the app?
No, there are properties that fall under regulated market and are owned by housing corporations. They require at least 3 months of payslips from a Dutch employer and local registration. Applicants usually need to live in the Netherlands for at least 4 months to be eligible. Additional documents are required, and it can take 4-5 months before moving in. If you're moving as an expat, you probably won't be eligible for those apartments.
How can I filter out housing corporations?
Unfortunately our bot cannot automatically filter all properties from them out, so we usually manually check if the property is available for expats to apply.
Some obvious indicators:
- rent price is surprisingly low in proportion to the size
- photos only show the building, not the interior of the apartment
- apartment has no floors
What if I found an apartment that wasn't suggested in the app?
That's not a problem. Although our bot can filter out apartment very accurately, sometimes due to filters some are missed. If you find a listing you're interested in, you can simply send it to your account manager/live chat and we will check if it's a match and arrange a viewing if so.
Do I need to overbid to get an apartment?
No, you don't always need to overbid to be selected for a property. Sometimes the rent price is fixed and no overbidding is needed. But in areas with the highest demand and competition overbid can increase your chances. Also if you have pets, this can help to stand out. We would look at it case by case.
When do offers become legally binding?
After your offer is accepted by the landlord and we receive an email confirmation of that — it is then a legally binding agreement and you have to proceed to rent the apartment. Some exceptions can apply, but it is difficult to cancel out the offer which has been accepted.
What documents do I need to rent a property?
Before you send an offer, at a bare minimum you'll need to provide a copy of your employment contract, a scanned copy of your passport and a recent photo of you. You can find a list of required documents in our application after signing up.
Why is there a limit on the number of viewings?
In order to stay focused and not get distracted by too many options. This way you can prioritise the apartments you're truly interested in.
Plans & Pricing
When should I pay Relocify?
Depending on the plan you choose, the payment terms will be different. You can often choose how you prefer to pay — upfront, in the end or in parts.
Can I change my plan?
Yes, you can upgrade your package at any time. However, downgrading is not possible once your first viewing has taken place.
What if I find an apartment after 1 viewing? Do I still pay the full plan?
Yes, if we find an apartment after 1-3 viewings the price of the total plan doesn't change. It means we had done our job extremely well and managed to get you a place in such a brief amount of time 🙂
What if I used up all the viewings?
It happens in less than 5% of cases when a set number of viewings are not enough to find a place. Usually, the reasons are either sending an offer too late or not sending enough offers. In this case, every extra virtual viewing would have an extra cost.
Alternatively, you can upgrade to a Premium plan, which has an unlimited number of viewings. We recommend checking information about the property such as location, number of bedrooms and etc before requesting the viewing so no time is wasted on properties which are fundamentally not a fit.
Is there a cancellation policy?
It depends on the plan you choose. For eg. if you made a down-payment and you cancel afterwards, there are no additional charges. If you used more viewings than allowed with your plan — they would have an additional cost.
Do I get a discount for using your service again?
Yes! If you choose to use our service again to find a new apartment, we'll offer you a 10% discount on our packages for your next relocation. This applies to customers who have already worked with us in the past.